Privacy Policy

Privacy Policy for Ray’s Automotive Group, Inc.

Effective Date: May 15, 2026

At Ray’s Automotive Group, Inc., we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information obtained through our website, in person, over the phone, and through our automotive repair and collision services.

Information We Collect

We may collect personal information including, but not limited to:

• Name
• Address
• Phone number
• Email address
• Vehicle information (VIN, make, model, year, license plate)
• Insurance claim information
• Payment information
• Service and repair history
• Photos of vehicle damage for repair estimates and documentation

We may also collect non-personal information such as browser type, IP address, and website usage data when you visit our website.

How We Use Your Information

We use the information we collect to:

• Schedule appointments and provide repair services
• Prepare estimates and process insurance claims
• Communicate regarding repairs, updates, and customer service
• Process payments and invoices
• Maintain service records
• Improve our website and customer experience
• Comply with legal and regulatory requirements

Sharing of Information

We do not sell or rent your personal information.

We may share your information with trusted third parties when necessary to provide services, including:

• Insurance companies
• Parts suppliers
• Vehicle manufacturers
• Calibration and diagnostic vendors
• Payment processing companies
• Towing providers or rental car companies related to your repair

We may also disclose information if required by law or to protect the rights, safety, or property of our company, employees, or customers.

Website Cookies and Tracking

Our website may use cookies and similar technologies to improve user experience, analyze website traffic, and enhance website functionality. You may choose to disable cookies through your browser settings.

Data Security

We take reasonable administrative, technical, and physical measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of electronic storage or internet transmission is completely secure.

Retention of Information

We retain customer and vehicle service records as necessary for business operations, warranty purposes, legal compliance, and recordkeeping obligations.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those external sites.

Your Privacy Rights

Depending on your state or jurisdiction, you may have rights regarding your personal information, including the right to request access, correction, or deletion of your data where applicable by law.

To make a privacy-related request, please contact us using the information below.

Children’s Privacy

Our services and website are not directed toward children under the age of 13, and we do not knowingly collect personal information from children.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date.

Contact Us

If you have questions regarding this Privacy Policy or how your information is handled, please contact:

Ray’s Automotive Group, Inc.

137 Terryville Road

Bristol, CT 06010

Phone:  860-583-9273